Terms of Service
Welcome to Sleep Wize! By making a purchase on our website, you agree to the following terms and conditions. Please read them carefully before placing an order.
1. General Information
Sleep Wize is an online retailer offering high-quality sleep products. These Terms of Service apply to all purchases made on our website.
2. Ordering Process
By placing an order, you make an offer to purchase products from Sleep Wize. We reserve the right to accept or decline your order. Once your order is confirmed, you will receive an email with the details of your order.
3. Prices and Payment
All prices are listed in euros and include VAT unless stated otherwise. Payment can be made via the available payment methods on our website. Payment is required before shipment of any products.
4. Delivery
We aim to deliver your products as quickly as possible. Delivery times may vary depending on your location. Once your order is shipped, you will receive a tracking number to monitor the progress of your delivery.
5. Return Policy
We offer a 30-day return policy from the date you receive your order. If for any reason you are not completely satisfied with your purchase, you may return the item(s) within 30 days for a refund or exchange. Please note the following:
- The product(s) must be unused, in original packaging, and in sellable condition.
- Return shipping costs are the responsibility of the customer.
- To initiate a return, please contact our customer service team at info@sleep-wize.com.
6. Refunds
After we receive your returned product(s), we will inspect them and process your refund. Refunds will be issued to the original payment method used during the purchase. Please note that the cost of shipping will not be refunded.
7. Exchanges
Exchanges are allowed within the 30-day return period. If you wish to exchange an item for another product, the returned item(s) must be received in original condition. You will be responsible for the shipping costs of the return, and any additional shipping costs for the new product.
8. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will provide return instructions, and you will receive a replacement or a full refund at no additional cost.
9. Privacy
Your privacy is important to us. We collect and use your personal data in accordance with our Privacy Policy. For more details, please refer to the Privacy Policy on our website.
10. Contact Information
If you have any questions, concerns, or need assistance, please contact us here
11. Changes to Terms of Service
Sleep Wize reserves the right to update or modify these Terms of Service at any time. Any changes will be communicated on our website. By continuing to use our services after such changes, you accept the new terms.
Thank you for shopping with Sleep Wize! We are committed to helping you get the best night's sleep.