FAQs

How long does shipping take?
At Sleep Wize, we aim to deliver your order as quickly as possible. After placing your order, it typically takes 1-4 business days to process. Once processed, your order will be shipped, which usually takes 4-6 business days. In total, you can expect your order to arrive within 5-10 business days after placing it.

What are the return conditions?
You can return your items within 30 days of receiving your order. Returned products must be unused, unwashed, and unworn, with all original tags and labels intact. Items should also be returned in their original packaging.

How do I initiate a return?
To start the return process, simply contact our customer service team at info@sleep-wize.com. We’ll provide you with the return address and a return form to include with your package.

Who covers the shipping cost for returns?
Return shipping costs are the responsibility of the customer. We recommend using a tracked delivery service to ensure your return arrives safely.