Refund Policy
At Sleep Wize, we are committed to providing our customers with high-quality sleep products. If for any reason you are not completely satisfied with your purchase, we offer a 30-day return policy to ensure your shopping experience is risk-free.
Return Policy
You can return your Sleep Wize product within 30 days of receiving it for a full refund or exchange, as long as the following conditions are met:
- The product must be unused, in its original condition, and in the original packaging.
- Any accessories or promotional items that came with the product must also be returned in their original condition.
- Proof of purchase (order confirmation or receipt) must be provided.
Return Process
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at returns@sleepwize.com to request a return authorization. Please include your order number, reason for return, and any relevant details.
- Package Your Return: After receiving authorization, carefully package the product in its original packaging. Ensure that the product is safe for transit.
- Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the return arrives safely.
Refunds
Once we receive your returned product and verify its condition, we will process your refund to the original method of payment. Refunds typically take 5-7 business days to appear on your account, depending on your payment provider.
Exchanges
If you would prefer to exchange your product for something else, please contact us at info@sleepwize.com. We can help you find a replacement product based on availability.
Exceptions
- Products that are damaged or defective upon arrival are not subject to return shipping fees. In these cases, please contact us immediately, and we will arrange for a return at no cost to you.
- Custom or personalized products are not eligible for returns unless they are damaged or defective.