Refund Policy
At Sleep Wize, we are committed to providing our customers with high-quality sleep products. If for any reason you are not completely satisfied with your purchase, we offer a 30-day return policy to ensure your shopping experience is risk-free.
Return Policy
You can return your Sleep Wize product within 30 days of receiving it for a full refund or exchange, as long as the following conditions are met:
- The product must be unused, in its original condition, and in the original packaging.
- Any accessories or promotional items that came with the product must also be returned in their original condition.
- Proof of purchase (order confirmation or receipt) must be provided.
Return Process
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at info@sleep-wize.com to request a return authorization. Please include your order number, reason for return, and any relevant details.
- Package Your Return: After receiving authorization, carefully package the product in its original packaging. Ensure that the product is safe for transit.
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Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the return arrives safely.
Refund Address:
Address: 501, Building 8, Zhengzhong Science Park, Tangxin Road, Fuhai Street, Bao'an District.
City: Shenzhen
Province: Guangdong
Country: China
Phone: +86 13632942637
Refunds
Once we receive your returned product and verify its condition, we will process your refund to the original method of payment. Refunds typically take 5-7 business days to appear on your account, depending on your payment provider.
Exchanges
If you would prefer to exchange your product for something else, please contact us at info@sleep-wize.com. We can help you find a replacement product based on availability.
Exceptions
- Products that are damaged or defective upon arrival are not subject to return shipping fees. In these cases, please contact us immediately, and we will arrange for a return at no cost to you.
- Custom or personalized products are not eligible for returns unless they are damaged or defective.